Building a website sometimes becomes a race to cram the most features into the final product. This rings especially true when it comes to eCommerce, where massive amounts of bells and whistles have become the standard.
This methodology can produce mixed results. In some cases, all of the fancy functionality and effects can be distracting. They take users away from the core functions of browsing and buying online. Indeed, sometimes you really can go a little too big.
What’s missing is a focus on the bare essentials. These are the features that shoppers need to easily get around your site and find what they’re looking for. If and when they do place an order, checking out and reviewing order status need to be dead simple.
So, let’s eschew all of the bloated features for a moment and turn our attention to the basics. Here are a few must-have features for your eCommerce website.
Online stores come in all shapes and sizes. But it stands to reason that, the more products you sell, the harder it can be for visitors to sift through your offerings. The risk is that they’ll either expend a lot of effort to find what they need or, even worse, they won’t find it at all.
That’s why product filtering functionality is so crucial. It provides a logical path to narrow down products to those that fit a customer’s specific requirements.
Filtering can be implemented in a number of different ways. The most basic being the ability to view products by their assigned categories and tags. For shops that have a low-to-moderate number of products, this may be all you need – so long as you provide navigation for them.
Of course, it can be scaled all the way up to dedicated UIs where users select from a range of options. Details such as pricing, brand, color, size, etc. make finding the right match that much easier.
Related and Recently Viewed Products
Once a customer finds what they’re looking for, it doesn’t necessarily mean they’re ready to buy. They may want to do a little more research or simply come back another time.
Therefore, you’ll want to provide them with alternative options and a way to get back to where they were. Offering lists of related and recently viewed products will do the trick.
Related products can be a great way for customers to learn about other items within the same category. For example, someone may want to compare several televisions before making a decision. It could even compel them to go for the more expensive option (everybody wants that big screen, right?).
It could also be utilized as an invitation to purchase accessories. With the aforementioned TV shopper, they might see the perfect stand or soundbar. There are any number of possibilities here.
Recently Viewed Products
When it comes to recently viewed products, this feature makes it easy for a shopper to pick up where they left off. At the very least, it saves them the trouble of having to search through your store again.
While this doesn’t have to be prominently displayed, it should be added to an area where shoppers will see it. That could be at the bottom of the page or maybe even within a sidebar. Either way, it’s a nice little convenience.
The Ability to Create an Account or Shop as a Guest
Every shopper that comes to your website has their own preferences regarding user accounts. Some want the convenience of having their own login, while others would rather keep things a bit more casual.
It’s important to meet customers where they’re most comfortable. Forcing a particular action – even with good intentions – will likely be a turnoff. With that, allowing them to easily create an account or shop as a guest provides them with choice.
User accounts are an attractive feature for both shoppers and store owners. Shoppers get the convenience of having a single place to manage orders, billing information and shipping addresses. Those that are frequent buyers will appreciate not having to re-enter this data every time they place an order.
For store owners, the account dashboard is a great place to offer customers extra perks or get in touch with them regarding an order. Package tracking numbers, for instance, can be added here – allowing customers to reference them anytime.
Account creation can be made available through various avenues. Placing a link in the navigation and via call-to-actions are advisable. Enabling registration during checkout is also an effective means of encouraging customers to sign up.
Unless your eCommerce store is members-only, it makes sense to allow customers to check out as guests. This enables them to shop without having to make a commitment.
Besides, this doesn’t mean you have to give up all hope. There’s still an opportunity to tout the advantages of registering for an account. Who knows? Some people may eventually take you up on the offer.
Master the Basic Features of eCommerce, Then Add On
In the design process, it’s easy to overlook the tried-and-true features of an eCommerce website. They tend to get lost in the pursuit of more flashy bells and whistles. Yet, it’s those basics that lay the foundation for a great user experience.
Much as designers tend to focus on a mobile-first philosophy, perhaps eCommerce should be approached with an eye towards basics-first. Once those are established, it’s time to think about adding a little bling to the mix.
This will ensure that a website is user-friendly and reinforces the primary goal of making conversions.
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